Orcoda
Orcoda

Below is a recent interview with Geoff Jamieson, Managing Director at Orcoda:

Published on Tech Company News

Could you provide our readers with a brief introduction to your company?
Orcoda are optimisation and digital transformation experts offering our customers a total solution in transport logistics and transport infrastructure. We empower leading companies to replace their manual paper-based and spreadsheet processes with automated digital systems within transport logistical operations. With Orcoda’s software platforms integrated into their external systems, our clients can eliminate labour-intensive processes and see a big-picture view of their business in real-time.

Our 3 divisions specialise in resource, healthcare and transport logistics, with customers ranging from not-for-profit, government, industrial, oil, mining and gas, pathology and medical supplies, trucking and transport.

Orcoda’s intelligent transport management systems are envisioned to empower the connected smart cities of the future.

Any highlights on your recent announcement?
We recently announced a Teaming Agreement with Teletrac Navman Group to integrate and cross-sell each other’s products to their respective customers.

Teletrac Navman is a leading global telematic system and software-as-a-service (SaaS) provider leveraging location-based technology and services for managing mobile assets. Teletrac Navman is owned by Vontier a fortune 500 company that has multiple synergies with Orcoda.

The integration of Transport360 via API to the Teletrac Navman platform brings significant advantages to their clients and ours, such as enhanced vehicle and workforce utilisation, administrative efficiencies, improved economics, risk reduction and better customer service.

Orcoda’s software collects data from multiple external systems which is then accessible on one central platform. Connecting all your systems in one place will streamline your technology ecosystem and keep your operations running smoothly. We have extensive experience integrating our platform via CSV, XLS, XML (flat file) or API (for continuous/real-time update).

Can you give us more insights into your offering?
Transport360 and Contractor360 are Orcoda’s world-leading proprietary transport management systems for mobility optimisation. Both platforms book, organise, connect, and optimise transportation of people, parcels, and goods. The platforms manage asset logistics for large workforces and the transport fleets of our enterprise customers using true optimisation algorithms and Artificial Intelligence.

• Integration with our customers’ existing systems to consolidate data into one digital platform
• Integrates suppliers, contractors and subcontractors’ diverse databases into the one platform
• Automation of processes and reports, to save customers time and money
• Delivers real-time visibility into the performance of your assets and resources
• Predicts issues and provide better customer service
• Provides governance and compliance management protection to Board and Management

What can we expect from your company in next 6 months? What are your plans?
Orcoda continually optimises and improves its client offering, increasing the value of our software to customers. Our new teaming agreement with Teletrac Navman, who boast a client base of over 40,000 companies and a substantial dealer network which will enhance our joint market offering and generate new customers for both companies from our integrated solutions.

At Orcoda, we give companies the tools they need to strategically adapt to market changes, through digital transformation and optimisation of logistics transport operations utilising AI to speed up processes across multiple constraint decisions within supply chains.

What is the best thing about your company that people might not know about?
Orcoda’s Service – Oriented Architecture (SOA) facilitates the connection of the plethora of databases within our customers operations, that don’t communicate with each other digitally, into one digital platform that achieves one continuous digital supply chain. Through true digital transformation and optimisation, we connect the external software and systems throughout our customers organisation, to allow data-lead decisions to be made in real-time. Our clients embrace digital transformation to optimise their operational efficiency and cut out the manual processes that are time consuming and costly.

Author: Nathan Murray, Client Success Manager, Orcoda

Watch the 30sec video summary HERE
Last Mile Delivery Time

In today’s convenience-driven world, customer expectations around delivery have reached unprecedented heights—especially in the last mile, the critical final leg of the delivery journey from a transportation hub to the customer’s doorstep. For businesses, this is arguably the most pivotal stage; it’s where customer satisfaction is either solidified or lost, profoundly influencing repeat purchases and brand loyalty.

Gone are the days when customers were satisfied with vague delivery windows and minimal communication. Today’s consumers expect precision, transparency, and proactive communication, all powered by real-time technology. This shift is not merely a preference but a strategic imperative, as the last mile can account for a staggering 53% of total shipping costs. Understanding and adapting to these evolving demands is crucial for maintaining competitive advantage and ensuring profitability.

The New Customer Mandate: Speed, Transparency, and Control

Modern customer expectations for delivery are complex, extending well beyond simple speed to encompass a desire for comprehensive visibility, flexible options, and a commitment to environmental sustainability. Businesses that grasp this new mandate are better positioned to succeed.

Speed: Balancing Urgency with Value

The demand for rapid delivery has intensified significantly, highlighted by 55% of consumers willing to pay for same-day delivery. However, this pursuit of speed is often balanced by a strong preference for cost efficiency. A report from 2024 highlights that 90% of consumers are willing to wait two or three days for deliveries, particularly if it allows them to avoid shipping costs. Over 95% of survey respondents express a preference for free shipping with standard delivery over paid expedited options. This indicates that while ultra-fast options are valued by some, consistent, predictable, and free delivery within a reasonable timeframe is paramount for the broader market.

last mile delivery

Transparency: The Demand for Real-Time Visibility

Beyond mere speed, modern consumers demand complete transparency throughout the delivery process. A significant 83% of consumers want an accurate Estimated Time of Arrival (ETA) for their orders, and 93% want to be kept in the loop with regular updates. This level of communication is not just a convenience; it serves as a critical tool to reduce customer anxiety and minimise inbound support inquiries.

Real-time tracking technology is rapidly gaining ground as an essential tool to provide consumers with transparent and accurate information. Studies indicate that a substantial 88% of customers expect the ability to track their orders in real-time. When real-time tracking is available, a remarkable 96% of consumers utilise it. Companies that provide this service tend to see higher customer satisfaction rates; for instance, Amazon has directly linked its real-time tracking capabilities to a 25% increase in customer satisfaction scores.

transparency to head office through transport technology

Sustainability: The Green Imperative

Environmental sustainability is a growing concern for both businesses and consumers, increasingly influencing last-mile delivery trends.

%

Likely to choose retailers with sustainable delivery options

%

of logistics CO2 emissions come from last mile delivery alone.

The Business Impact: When Expectations Aren’t Met

88% of consumers may abandon their online shopping cart if delivery terms are perceived as poor, such as slow delivery or high costs. Delayed deliveries and substandard service frustrate buyers, leading them to switch to competitors who offer more reliable solutions.

To navigate the complexities of rising customer expectations and mitigate the associated business risks, strategic investment in advanced technology and operational innovation is essential.

Leveraging Advanced Technology

Modern logistics relies heavily on sophisticated technological solutions to enhance efficiency and meet demanding customer expectations.

  • AI and Machine Learning for Route Planning and Predictive Analytics: These technologies optimize route planning, accurately predict delivery times, and significantly enhance overall operational efficiency.
  • Real-Time Tracking Systems: Modern technologies like GPS, IoT, RFID, and cloud computing provide constant, immediate updates on the location and status of goods in transit. This real-time visibility enhances transparency for both businesses and customers, allows for proactive problem-solving, and significantly boosts customer satisfaction. FedEx, for instance, achieved a remarkable 30% reduction in delivery delays by integrating GPS tracking with advanced route optimisation algorithms
  • Digital Proof of Delivery: Implementing digital proof of delivery systems, which include GPS time and date stamps, photographic evidence, customer signatures, and driver notes, provides accurate and verifiable confirmation of successful order completion. This crucial feature reduces disputes, ensures accountability, and builds greater trust.
Smart Logistics Australia. A vibrant digital image displaying real-time logistics data, illustrating improved visibility and operational control.

Orcoda: Your Partner in Elevating Last Mile Deliveries

Orcoda provides a comprehensive suite of integrated logistics solutions designed to empower businesses to not only meet but exceed today’s demanding customer expectations while optimising operational efficiency and profitability.

Orcoda Logistics Management System transport technology
devices

Streamlining Operations with Transport 360

Transport 360 is engineered to address the multifaceted complexities of the last mile by delivering true optimisation across numerous operational constraints. This powerful system intelligently matches the right personnel, parcels, drivers, vehicles, schedules, and routes, all while minimising constraints and mitigating risks. This holistic approach maximizes asset utilisation and operational efficiency, leading to tangible, real-world results for clients. These include:

  • 10% reduction in fleet size
  • Impressive 80% cut in scheduling time
  • 25.4% reduction in empty kilometres
  • Significant 20% decrease in CO2 emissions

These efficiencies directly translate to substantial cost savings and improved delivery times, directly meeting customer expectations for reliability and speed while simultaneously boosting overall profitability.

Enhancing Customer Experience
with fastmile

fastmile, Orcoda’s specialised last-mile delivery software, is purpose-built to provide exceptional service and unparalleled transparency to customers. It offers crucial features such as real-time data, live Estimated Time of Arrival (ETA) updates, and robust digital proof of delivery, which includes GPS time and date stamps, photographic evidence, and digital signatures. By providing accurate delivery windows and continuous updates, fastmile significantly reduces customer anxiety and builds trust, directly addressing the pervasive demand for transparency and real-time visibility. Furthermore, the intuitive customer portal enhances transparency and convenience, allowing customers to access their job history and gain control over their delivery experience.

last mile delivery software fastmile

Ready to transform your last mile into a competitive advantage?

Discover how Orcoda’s integrated logistics solutions can help you meet rising customer expectations, optimise operations, and drive profitability.

Free Demo

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