Orcoda
Orcoda

Case Study: Burnie Brae

Enhanced Community Transport Management

The Details

Client
Burnie Brae

Business Area
Transport Management

Industry
Community Transport

Location
Australia-wide

Overview

Burnie Brae is a leading community service provider in Brisbane, offering a wide range of social and care services for the elderly. For over 40 years, it has supported the northside community with in-home aged care, transport, allied health, and more. With 8,245+ members and recognition as “Organisation of the Year” in 2022, Burnie Brae continues to improve and innovate its service delivery.

“Orcoda’s transport management system has allowed us to improve the efficacy of our drivers’ runs and the clients’ experience. Administrative staff can monitor times closely and be alerted when clients are late for drop-offs. There is a greater level of transparency that is a benefit to clients, drivers, and office staff.”

Aynsley Johnson,
Head of Care Services, Burnie Brae

Aynsley Johnson, Head of Care Services

The Challenge

Burnie Brae aimed to improve its transport services to better serve clients and streamline operations. Key challenges included:

  • Manual trip scheduling requiring up to three staff daily

  • No integration between CRM and scheduling tools, causing double handling

  • Lack of digital job tracking, affecting record accuracy

  • Manual government reporting, increasing admin workload

  • No sync with finance systems or APIs for smooth data transfer

To address these, Burnie Brae sought a solution to automate and optimise transport operations, boosting efficiency and client satisfaction.

Mining Truck

The Solution

Orcoda implemented a tailored transport management system for Burnie Brae, combining its Community Transport software and OBS (Orcoda Booking System). Key features included:

  • Automated trip scheduling, reducing planning time and effort

  • CRM integration to eliminate double handling and ensure data accuracy

  • Real-time job tracking for improved service visibility

  • Automated reporting for government compliance

  • API integration with finance and internal systems for seamless data flow

This solution streamlined operations and enhanced service delivery.

The Results: Data-Driven Success

The Results

The implementation of Orcoda’s transport management system has delivered significant benefits for Burnie Brae. The automation and optimisation of transport operations have resulted in improved efficiency and enhanced client experiences.

+40% more trips
/vehicle/day on average

20% less CO2

Ready to take your Community Transport to the next level?

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