Case Study: Ski Resort
Digitally Transforming Guest Transport for a Faster, Safer, and More Reliable ServiceThe Details
Client
Australian Ski Resort
Business Area
Booking, payment and transport management
Industry
Ski Resort
Location
Australia
Overview
A premier alpine resort required managed services and a digital platform solution that would replace their manual tasks with a powerful automated booking platform. Orcoda was tasked to provide transport managed services, smart ticketing, agency booking portal, a mobile app for customers bookings and payments, a management platform with 100% visibility of the entire transport operation.
“The Orcoda technology is used in the resorT to make and allocate bookings, collect payments live data, produce reports and track vehicle movements in real-time. Orcoda’s key supplier currently manage up to 40 transport vehicles involving up to 20,000 passenger movements in a busy week. These passengers are transported by bus/coach and 4WD 10-20 seat vehicles.”
-Resort management board member
The Challenge
This Australian Ski Resort engaged Orcoda seeking a system to streamline their entire transport operation by scheduling and monitoring all bookings, helping the team improve efficiency, maximise fleet utilisation, enhance reporting, and delivering better customer service. All whilst, it supports cost reduction and ensures key performance indicators are consistently met.
The Solution
Orcoda delivered a solution that optimised scheduling and monitoring, automated end-of-day reporting to support KPI compliance, and improved resource and asset utilisation through aggregation and optimisation. With the mobile phone booking app and driver app, powered by Orcoda, the team also gained real-time status notifications and alerts, enabling greater visibility and control across operations.
The Outcome
Results
62,500+ Orcoda App users
Interactive maps displaying vehicle stops, routes and
seats available.
Faster and more reliable service
KPIs tracked for wait times and driver performance
Increased visibility, safety and compliance.
Manage up to 40 transport vehicles and drivers utlising Orcoda App on in-vehicle device.